FAQ
Take a look at some our most frequently asked questions. We would be happy to personally help you with any other questions by phone or e-mail.

Do your products come with instructions?
Yes. All products come with easy to follow step-by-step instructions. You can also download the instructions from our web site at any time. Simply locate the product on our site and select the Installation Instructions link under each products image. If you have any questions please contact us via email or directly by phone.

How can I determine which remote will work for me?
Match the Brand and Model name located on the back of the remote with the remotes listed on our web site. Some remotes have been updated or discontinued and can be replaced using either an updated model or one of our universal remotes. Check the compatibility list for each remote. If you have any questions please contact us via email or directly by phone.

What if I have lost my remote and don't know what model it was?
Information regarding Brand and Model number can be found on the receiver which is located near your garage door operator connected by circuit wires.

How do I set the code for my remote control?
In some instances you can set the dip switch codes to match your old remote or receiver. There are some smart-code remotes that automatically read the codes by holding down the buttons for a few seconds. In any case, all our remotes come with fairly simple instructions to set the codes. Worst case scenario, give us a call and one of our technicians will be happy to help you.

Are there any universal remote controls that can operate any garage or gate opener?
There are no remotes that can work with every single gate operator but, we do carry universal remotes that work with a wide selection of the most popular brands. (See Skylink brands)

What is the warranty on your products?
National Remote Controls matches all manufacturers warranties. Most manufacturers warranties cover up to one year.

How come my remote doesn't have an LED light?
Some manufacturers have stopped producing remotes with LED lights. Although most continue to provide LED test/operate lights.

Are batteries and clips included?
Yes, both batteries and clips are included with regular size models. Velcro strips are included with the mini key-chain sized remotes.